FREE GROUND SHIPPING on orders over $25! Continental US only. ReturnsWe apologize if you are not happy with your BBP Bag. Let us know your feedback at feedback@bbpbags.comNote: The return policy posted here is only for products purchased on the BBP website. If you purchased a BBP product from another retailer, then you must follow their return policy.Clearance items can only be returned for credit. If you want to return your order, you can do so within 30 days of your order except for clearance items. Returns must be absolutely unused and in perfect condition to be resold. If you have a possible product defect, please contact us at warranty@bbpbags.com and we'll do our best to resolve it quickly. For refunds, your credit card will be credited in about 2 weeks upon receipt of the returned product. We refund the price of the bag, but not the shipping cost. For example, if the bag price is $100 and the expedited shipping is $20, then we would refund $100. For orders that receive free ground shipping, returns will be minus a 10% restocking fee, but we will give you a credit for that fee towards a future purchase. Credit card returns can only be refunded to the original card used and similarly for paypal payments. Expenses for shipping the merchandise back are paid by the customer, unless the reason for exchange or return is due to an error by us (i.e. wrong item/color).1. Contact us at returns@bbpbags.com for a return authorization. Please include your order number and reason for return. 2. Include your name and your order number or original packing slip. Returns must be in new and in unused condition with all packaging. Once we receive your package, returns typically take 7 to 10 business days to process. This is our warehouse address:BBP Bagsc/o Receiving5670 Guhn Rd. Houston TX 770403. Please email us your tracking info. ExchangesIf you would like to exchange your order, you can do so within 30 days of the purchase. This of course only applies to products purchased on our site. Products must be in new/unused condition with all the tags. 1. Contact us at returns@bbpbags.com to receive a return authorization2. Send us back the product with your order information inside the package to this address:BBP Bagsc/o Receiving5670 Guhn Rd. Houston TX 770403. Email us the tracking number at returns@bbpbags.com and what item you'd like instead. When we confirm that the item is on it's way, we'll send you the item you want instead. We basically pay for outbound shipping for the exchange.
FREE GROUND SHIPPING on orders over $25! Continental US only.
Returns
We apologize if you are not happy with your BBP Bag. Let us
know your feedback at feedback@bbpbags.com
Note: The return policy posted here is only for products
purchased on the BBP website. If you purchased a BBP product
from another retailer, then you must follow their return policy.
Clearance items can only be returned for credit.
If you want to return your order, you can do so within 30 days of
your order except for clearance items. Returns must be
absolutely unused and in perfect condition to be resold. If you
have a possible product defect, please contact us at
warranty@bbpbags.com and we'll do our best to resolve it
quickly.
For refunds, your credit card will be credited in about 2 weeks
upon receipt of the returned product. We refund the price of the
bag, but not the shipping cost. For example, if the bag price is
$100 and the expedited shipping is $20, then we would refund
$100. For orders that receive free ground shipping, returns will
be minus a 10% restocking fee, but we will give you a credit for
that fee towards a future purchase. Credit card returns can only
be refunded to the original card used and similarly for paypal
payments.
Expenses for shipping the merchandise back are paid by the
customer, unless the reason for exchange or return is due to an
error by us (i.e. wrong item/color).
1. Contact us at returns@bbpbags.com for a return authorization.
Please include your order number and reason for return.
2. Include your name and your order number or original packing
slip. Returns must be in new and in unused condition with all
packaging. Once we receive your package, returns typically take
7 to 10 business days to process. This is our warehouse address:
BBP Bags
c/o Receiving
5670 Guhn Rd.
Houston TX 77040
3. Please email us your tracking info.
Exchanges
If you would like to exchange your order, you can do so within 30
days of the purchase. This of course only applies to products
purchased on our site. Products must be in new/unused
condition with all the tags.
1. Contact us at returns@bbpbags.com to receive a return
authorization
2. Send us back the product with your order information inside
the package to this address:
BBP Bags
c/o Receiving
5670 Guhn Rd.
Houston TX 77040
3. Email us the tracking number at returns@bbpbags.com and
what item you'd like instead. When we confirm that the item is
on it's way, we'll send you the item you want instead. We
basically pay for outbound shipping for the exchange.
